All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
For all returns, please Login to My Orders and submit a return request form to Customer Service within 7 days of receiving your order.
The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please Login to My Orders to proceed or email to us. We will be dedicated to Service for Customers.